Introduction
Zooko Health Pty Ltd (ABN 56 7 02 54 3 360) is committed to protecting the privacy of everyone who interacts with us, whether through our website at https://zooko.online, by email, or in the course of receiving our health and wellness services. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
What personal information we collect
The types of personal information we may collect include:
- Your name, email address and general contact details when you enquire about our services or request a quote;
- Information about your health and wellness goals that you choose to share with us so that we can tailor our services;
- Billing and payment information necessary to process transactions;
- Website usage data such as pages visited and browser type, collected through standard analytics tools.
We only collect sensitive information, such as health-related details, where you have provided it voluntarily and consented to its use for the purpose of delivering our services.
How we collect information
We collect personal information directly from you, generally through our website forms, email correspondence, and face-to-face or online consultations. We do not acquire personal information from third-party data brokers.
How we use your information
We use the personal information we collect to:
- Respond to your enquiries and provide our health and wellness services;
- Prepare and issue quotes, invoices and receipts;
- Improve our website, programs and customer experience;
- Comply with our legal and regulatory obligations in Australia.
We will not use your information for any purpose that is unrelated to these functions without your consent, unless we are permitted or required to do so by law.
Disclosure of your information
We do not sell, rent or trade your personal information. We may disclose information only to:
- Service providers who assist us with hosting, email delivery or payment processing, under strict confidentiality obligations;
- Professional advisers such as accountants or auditors, where reasonably required;
- Regulators or law enforcement agencies, where we are legally required to do so.
Cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve functionality. You can adjust your browser settings to decline cookies, although some features of the site may not function correctly as a result.
Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes storing data on secure systems and limiting access to personnel who need it to perform their duties. When information is no longer required, we take reasonable steps to destroy or de-identify it.
Overseas disclosure
Some of our service providers, such as website hosting or email platforms, may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles and handle your information with equivalent care.
Access and correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, out of date or incomplete. To make a request, please email us at ceo@zooko.online. We will respond within a reasonable period, generally within thirty days.
Complaints
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us at ceo@zooko.online with details of your concern. We will investigate promptly and respond in writing. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with its effective date.
Contact us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Zooko Health Pty Ltd
ABN 56 7 02 54 3 360
Melbourne VIC, Australia
Email: ceo@zooko.online
Website: https://zooko.online